TheatreMart Shipping Policy

Thank you for choosing TheatreMart (JCS Mobility Services Private Limited), the platform that specializes in connecting suppliers and theatre owners within the theatrical industry. This Shipping Policy outlines our commitment to providing information and support for shipping and delivery, emphasizing that TheatreMart (JCS Mobility Services Private Limited) does not directly engage in the shipping process. Please read this policy to understand how we assist in connecting suppliers and theatre owners while deferring shipping responsibilities to our suppliers.

1. Shipping Partners

   TheatreMart (JCS Mobility Services Private Limited) does not directly engage in shipping. Instead, we recommend and connect theatre owners with reputable courier and shipping services through our network of suppliers. The choice of shipping partner and terms of shipping are determined by the suppliers based on your location and the nature of the products being shipped.

2. Shipping Zones

   TheatreMart (JCS Mobility Services Private Limited) facilitates connections between suppliers and theatre owners, covering both domestic and international regions. Shipping rates, delivery times, customs, and import duties are the responsibility of the suppliers, and theatre owners are encouraged to clarify these details directly with the suppliers.

3. Delivery Timeframes

   The estimated delivery timeframes for your orders are determined by the suppliers and will be communicated at the time of purchase. Please note that delivery times may vary depending on the destination and the availability of the product. Suppliers aim to dispatch orders within 10 to 15 business days.

4. Order Tracking

   TheatreMart provides a platform for suppliers to offer order tracking information to theatre owners. Suppliers will provide you with a tracking number or relevant shipping information via email once your order has been shipped. You can use this tracking information to monitor the progress of your delivery.

5. Shipping Costs

   Shipping costs are determined by the suppliers based on the weight, size, and destination of your order. TheatreMart does not set shipping costs; therefore, the cost will be communicated by the suppliers during the checkout process.

6. Shipping Address

   Theatre owners are responsible for providing accurate and complete shipping addresses to suppliers. Suppliers are responsible for delivering orders to the address provided by the theatre owners.

7. Delivery Attempts

   Shipping partners typically make multiple delivery attempts. If a delivery is unsuccessful after multiple attempts, the package may be returned to the supplier. Additional shipping charges, returns, and re-deliveries are handled directly between the supplier and theatre owner.

8. Order Receipt

   Upon receiving your order, please inspect the package for any signs of damage. If the packaging is damaged or tampered with, please take clear photos of the package before opening it. In the event of any damage to the products inside, contact the supplier's customer support immediately.

9. Returns and Refunds

   TheatreMart (JCS Mobility Services Private Limited) defers returns and refunds to the individual policies of the suppliers. Theatre owners are encouraged to review and understand the supplier's specific terms and policies regarding returns and refunds.

9. Contact Information

   For questions or concerns about shipping or delivery, please reach out to the respective supplier directly, using the contact information provided by the supplier on the TheatreMart platform.

   TheatreMart (JCS Mobility Services Private Limited) is committed to facilitating connections between suppliers and theatre owners in the theatrical industry, providing information and support to ensure a seamless experience, while the responsibility for shipping rests with our suppliers. Thank you for choosing TheatreMart for all your theatrical needs.