TheatreMart Refund and Cancellation Policy

Welcome to TheatreMart, a leading e-commerce platform connecting buyers and sellers in the theatre industry. We facilitate transactions between buyers and sellers, but please be aware that refund and cancellation requests are solely dependent on the agreements and policies of the individual sellers. TheatreMart does not directly manage or mediate these processes but is committed to assisting both buyers and sellers to the best of our abilities.

1. Cancellation Policy
   1. Order Cancellation by Buyers
      1. Buyers may request the cancellation of their order directly from the seller. The seller's cancellation policy, including the timeframe for cancellations, will apply.
      2. If the seller agrees to cancel the order, any payment made by the buyer will be refunded according to the seller's refund policy.
   2. Order Cancellation by Sellers
      1. Sellers on TheatreMart reserve the right to cancel an order due to unforeseen circumstances, such as stock unavailability, pricing errors, or other issues.
      2. If a seller cancels an order, they will notify the buyer, and any payment made by the buyer will be refunded according to the seller's refund policy.

2. Refund Policy
   1. Refund Eligibility
      1. Refund eligibility is determined solely by the seller's policies. Buyers are encouraged to carefully review the seller's refund policy before making a purchase.
      2. Sellers are responsible for addressing issues related to damaged, defective, or incorrectly described products. Buyers should contact the seller directly to discuss and resolve refund requests.

3. Return Policy
   1. Return Eligibility
      1. Return eligibility and conditions are determined solely by the seller's policies. Buyers should refer to the seller's return policy for information on returning products.
   2. Return Process
      1. If a buyer wishes to return a product, they should contact the seller to initiate the return process. Sellers will provide instructions on how to return the product and any additional requirements.

4. Contact Us
   1. If you have any questions or concerns about specific transactions, refunds, or cancellations, please reach out directly to the seller involved. Seller contact information can usually be found on their product listings.
   2. TheatreMart's role is to provide a platform for buyers and sellers to connect and conduct business within the theatre industry. We do not directly manage or mediate individual transactions, but we are here to assist both buyers and sellers in navigating our platform.
   3. Please be aware that individual sellers on TheatreMart may have different refund and cancellation policies, so it's essential to familiarize yourself with each seller's specific terms and conditions before making a purchase.
   4. Thank you for choosing TheatreMart as your trusted platform for theatre industry-related transactions.